I am a massive concert lover. Since 2023 I have non stop being buying tickets and this has been one of the best thing that i have ever done.Its true what they say. Music always heals the soul and Music has definitely played a huge part in my healing journey.But it wasnt always like this. I have never ever been able to buy accessible tickets online, they are just so hard to get your hands on but back in 2023 I was like you know what, lets just ring up wembley and see out of chance whether they had anymore Harry Styles tickets and surprisingly they did. I was honestly so shocked because I thought there was no way they had any on sale but they did. I still think now that that was the universe trying to tell me something.
So since that moment on, I researched, researched and researched and by the time youve finished reading this guide, youll will become a pro at securing these access tickets just like I am.
Applying for a Nimbus Access Card
So the first and most important thing that you have to do before anything else, is apply for a Nimbus access card The Nimbus Access Card, officially known as the Access Card, is a photo ID developed by Nimbus Disability, a UK-based social enterprise run by disabled people for disabled people. It’s designed to make accessibility easier at events, venues, and attractions across the UK and beyond. It’s a recognised accessibility ID that translates your disability or access needs into symbols (e.g., for wheelchair access, assistance dogs, or companion tickets).
These symbols help venues and ticketing systems understand your requirements without needing to repeatedly submit medical documents. It’s accepted by major venues like Wembley Stadium, The O2, Glastonbury, and West End theatres.
The card costs £15 for three years and can be used both in person and online for accessible ticket booking.
You apply directly through Nimbus Disability’s website.
You’ll need to provide official documentatation about your disability or access requirements.
Once approved, you’ll receive a physical card and access to the Access Card app, which lists venues with verified accessibility information.
Booking Accessible Tickets
Once thats done youll then have to download the AXS tickets app. This app shows you all the latest events that are on sale. Click create an account if you havent logged into the app before. Whenever you order tickets, it will be stored into your account. Once you have created your account click on the event that you would like to attend. This will then show uo with the available seeatig packages. Once your on to the accessibility seating you will then need to add into your access number. If your seats are available they will show up in blue.
Wembley Stadium Accessibility Tips
Wembley Stadium’s accessibility line is the dedicated contact for disabled visitors who need assistance with accessible tickets, seating, or entry arrangements.
📞 Wembley Stadium Access Line: 0800 169 9933
It’s a little bit different with Wembley Stadium. You cannot by the access tickets online which is just super frustrating so its definitely a trial and error with securing them. But oover the years I did find out something. That they do tend to hold tickets back rather than releasing them all in one hit. You see I wanted to Get Taylor Swift tickets and they were sold out but then I rang a month later they had loads left. Its crazy. So never ring once.
Choosing the Right Venue
Now that you know how to access those tickets, its now time to choose the right venue. Now ive only ever been to 3 venues for concerts which are Wembley, Hyde park, the O2 and Tottenham Hotspur Stadium and lets just say the worse one has got to be the tottenham Stadium. The accessibility there was appalling and there were no dedicated parking spaces outside the stadium so we had to park miles away. When my friend and I went it was literally pouring down and when we entered the building the staff wasnt particularly friendly.
But the other venues have been amazing for example the o2. The o2 just ticks of all the boxes for me. They have dedicated parking spaces for wheelchair users, a clear view of the main stage. Its just amazing and I would totally recommend it to anyone who is going to a concert. Hyde park and Wembley are not to bad but they get a lot busier and you can easily get lost.
Final Thoughts
Concerts can feel really overwhelming as a wheelchair user, especially when you don’t know what to expect beforehand. From accessible seating and toilets to queues, crowds, and transport, there’s a lot more planning involved than most people realise. But despite all of that, concerts are still absolutely possible and they can be some of the best memories you’ll ever make.
For me, music has always been an escape, so being able to experience that atmosphere live surrounded by thousands of people singing the same songs is something really special. Yes, there can be stressful moments, and not every venue gets accessibility completely right, but with the right preparation it becomes so much easier to actually enjoy the experience instead of worrying the whole time.
My biggest advice would be to plan ahead as much as possible, contact the venue if you need reassurance, and never feel guilty for asking for support or accommodations. Accessibility shouldn’t feel like a favour — everyone deserves the chance to enjoy live music comfortably and safely.
I hope this guide has helped make concerts feel a little less intimidating and a lot more achievable. Don’t let fear stop you from experiencing things you love, because some of the best moments happen when you finally decide to just go for it.